Help Center

Clear product guide for QueueLynk restaurants.

This help center explains how QueueLynk works in daily operations: guest flow, branch dashboards, chain HQ, plans, notifications, billing, and the procedures staff should follow during service.

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For guests

Guests can join by QR, track their live status, receive alerts, place order requests, and submit post-visit feedback.

For branch staff

Staff use the dashboard to manage the live waitlist, notify guests, seat parties, review order requests, and monitor service performance.

For owners

Owners can manage billing, menu, account details, reports, customer history, and Premium branch operations from one system.

For chains

Premium HQ links multiple branches, centralizes approvals, and opens a chain-level dashboard for consolidated operations and analytics.

How the app works

QueueLynk is a restaurant queue and guest operations system. Guests join the waitlist digitally, staff manage the queue from the branch dashboard, and owners review performance, billing, and customer patterns from the same product.

Join the queue

A guest joins by scanning the QR code, opening the join link, or using WhatsApp auto-join if that flow is enabled.

Get an order number

Every guest receives an order number so the guest and staff can refer to the same queue record quickly.

Track status live

The status page shows queue position, estimated wait, waiting or notified or seated state, and live refresh updates.

Receive alerts

When staff presses Notify or Seat, the guest page can show a banner, sound, vibration, browser notification, or WhatsApp message depending on what is enabled.

Send order request

If menu ordering is enabled, the guest can choose items from the restaurant menu and send the order request to the dashboard before service.

Leave feedback

After the visit is completed or the queue entry expires, the guest can rate the experience and leave written feedback.

Fast support checklist

What to include when asking for help

Include the restaurant slug, current plan, branch name if the issue is chain-related, and what the guest or staff member was trying to do at the moment the issue happened.

Examples: join failed, notify not reflected, WhatsApp issue, billing mismatch, or branch approval issue.

Support email: support@queuelynk.com

Contact page: Open contact page

Live waitlist

This is the main operating view. Staff see customer name, party size, wait time, order number, queue status, and quick actions.

Search, sort, and filter the queue.
Call, seat, remove, or view order details from the same workspace.
Use the add-guest flow for walk-ins or phone-in arrivals.

Queue operations

Queue controls are separated from QR sharing so staff can work fast without extra clutter.

Notify changes the guest status to called and can trigger alerts.
Seat marks the guest as completed and updates queue movement.
Expired entries close automatically at the end of the business day.

Reports

Reports summarize guest volume, queue movement, revenue indicators, collection history, and operational patterns.

Branch analytics show active queue, wait trends, and service movement.
Financial panels show revenue, collected amount, pending collection, and estimated profit for a selected period.
Premium adds AI feedback insight summaries from guest comments.

Settings and tools

The dashboard also includes restaurant setup controls and operator tools.

Account editor for restaurant details, timings, GSTIN, and profile fields.
Menu editor for guest ordering.
QR tools for join page and WhatsApp auto-join download and sharing.

Chain and HQ working model

Premium supports a chain structure with one HQ branch and linked operating branches.

See Premium plan

HQ branch

A Premium HQ branch creates the chain, owns the invite code, reviews branch join requests, and is the only branch allowed to open Chain HQ.

Linked branches

Growth and Premium branches can request to join a covered chain. They do not open Chain HQ directly, but they can operate their own branch dashboards normally.

Chain approvals

Joining by invite code does not auto-link a branch silently. The HQ branch must approve or reject each request first.

Chain HQ dashboard

Chain HQ shows the combined waitlist, branch pulse, CRM patterns, analytics, and multi-branch operational oversight.

Free

Rs 0

Best for simple queue control and a staff-friendly dashboard.

Up to 50 guests per month
QR join page
Live waitlist dashboard
Order numbers and status tracking

Growth

Rs 2,499/month

Best for single-location restaurants that want stronger operations without AI complexity.

Unlimited waitlist joins
WhatsApp notifications
Smart wait prediction
Table optimization
Customer history and analytics

Premium

Rs 9,999/month

Best for chains, premium operators, and owners who want multi-branch visibility plus AI feedback analysis.

Everything in Growth
HQ dashboard with branch coverage
Multi-branch CRM and repeat-customer tracking
AI guest feedback summarization and improvement insights

Setup procedure

1
Create the restaurant account and complete the business profile.
2
Confirm opening time, closing time, and table count.
3
Open the dashboard and download or display the QR join code.
4
Test the guest journey by joining once from a phone.
5
If WhatsApp is enabled, verify Twilio webhook and delivery flow.
6
Set the menu if guests should be able to send pre-orders.
7
Train staff on Add guest, Notify, Seat, View order, and Delete permissions.

Daily operating procedure

1
Start the shift by checking opening status, active queue count, and pending join requests if you run a chain.
2
Share the QR at the entrance or counter so guests can self-join.
3
Use Add guest for walk-ins that staff enter manually.
4
Watch the live queue, then use Notify when a guest should prepare to sit or collect the order.
5
Use Seat when the guest is completed so the queue updates for everyone else.
6
Review order requests and guest notes directly in the waitlist.
7
Use reports and financial panels to review the day or the selected period.
8
Review guest feedback and Premium insight summaries to find repeat problems and improvement areas.

Troubleshooting guide

Guest cannot join

Check service hours, branch timezone, and whether the business day is still open.

WhatsApp is not behaving correctly

Check Twilio credentials, sender configuration, and the inbound webhook URL for WhatsApp auto-join.

Browser alerts do not play sound

The guest must first enable alerts in the browser page. Sound is still best-effort on mobile.

Chain branch does not appear

Confirm the join request was approved by the Premium HQ branch and that the chain still has branch coverage available.

Feedback insights are empty

Guest feedback must be submitted first, and AI feedback insights are available only on Premium.

Frequently asked questions

Common questions from restaurant owners, managers, and front-desk staff.

Contact support

Can guests join without talking to staff?

Yes. They can scan the QR code, enter their details, and follow the queue from their own phone.

Can staff still add guests manually?

Yes. The dashboard includes a staff add-guest flow for walk-ins or assisted entry.

When does a queue entry expire?

Each queue entry is valid only for that business day. After service closes, the entry automatically expires.

Can a restaurant edit its own menu?

Yes. The branch dashboard includes a menu editor, and the guest status page uses that saved menu.

Who can open Chain HQ?

Only the active Premium HQ branch can open Chain HQ. Linked branches cannot open it directly.