Practical help for restaurants using QueueLynk.
This guide is designed for restaurant owners and staff. It explains how to launch the queue, manage guests smoothly, handle billing, and get the most out of daily service.
Quick start
Create your restaurant account and finish the business profile.
Open the dashboard and share the QR join code at the entrance or counter.
Let guests track their queue status from their phone while staff manage the live waitlist.
Turn on paid features like guest deletion, plan upgrades, WhatsApp alerts, and Scale AI only when you need them.
Need help fast?
Send support the exact workflow that is failing.
Include your restaurant slug, current plan, and what the guest or staff member was trying to do. That usually makes troubleshooting much faster.
Getting started
Set up your restaurant, launch the join QR, and train staff on the dashboard basics in one shift.
- Create the restaurant account and confirm service hours.
- Place the QR where guests can scan it easily.
- Use the dashboard to add walk-ins, notify, seat, and review order history.
Guest experience
Guests can join the queue, track status live, receive notify or seated alerts, and place pre-orders from the menu page when enabled.
- Guests receive an order number after joining.
- The status page can show banners, sound, vibration, and browser push alerts on supported devices.
- WhatsApp auto-join QR can bring guests into the queue through Twilio.
Staff operations
The dashboard is built so hosts can quickly search, sort, notify, seat, and review current guest orders without switching screens.
- Queue operations stay separate from QR sharing tools.
- Free plan keeps a simple algorithm dashboard.
- Growth and Scale unlock more operational controls, while AI is Scale-only.
Billing and upgrades
Free includes trial access. Growth and Scale are billed monthly for 12 cycles and then require manual renewal.
- Dashboard billing shows current plan, start date, end date, and remaining time.
- Paid plans can be canceled from the dashboard.
- Scale is the only plan that can switch AI on from the dashboard.
Menu and orders
Restaurants can manage their own guest-order menu from the dashboard and view submitted orders alongside waitlist entries.
- The menu editor saves a restaurant-specific menu.
- Guests see that menu on the live status page.
- Submitted orders appear in the dashboard, with full order view on paid plans.
Troubleshooting
Most launch-day issues are easy to fix once you know where to check first.
- If WhatsApp replies look wrong, verify the Twilio inbound webhook URL.
- If browser alerts do not play sound, make sure the guest enabled alerts first.
- If joins are blocked, verify restaurant service hours and timezone handling.
Frequently asked questions
The common questions restaurant owners and staff ask during rollout and daily service.
Can guests join without speaking to staff?
Yes. They can scan the QR, enter their details, and track their place in line from their phone.
Can staff still add walk-ins manually?
Yes. The dashboard includes an add-guest flow for staff-entered arrivals.
Do browser notifications work on every phone?
They are best-effort in mobile browsers. WhatsApp and in-page alerts are still the more reliable guest-facing fallback.
Can restaurants control their own menu?
Yes. The dashboard now includes a menu editor so each restaurant can publish and update its own orderable menu.