A clear policy for QueueLynk payments.
This policy explains cancellations, refund eligibility, request requirements, and expected processing timelines for QueueLynk subscriptions. Last updated: August 27, 2026.
Scope
This policy applies to QueueLynk paid subscriptions purchased directly from QueueLynk through Razorpay or Cashfree. Prices are displayed in Indian rupees (INR) and include the applicable taxes shown at checkout.
Subscription cancellation
You may request cancellation at any time from your dashboard or by emailing support@queuelynk.com. Cancellation stops the next renewal; your paid access continues until the end of the current billing period. Cancelling a subscription does not automatically create a refund for the current period.
When a refund may be issued
Because QueueLynk is a digital software service, subscription fees are generally non-refundable after the billing period has started or the service has been used. We may approve a full or partial refund when a payment was charged more than once, a payment was collected in error, or QueueLynk is unable to provide the paid service for a material part of the paid period. Refund requests are reviewed case by case.
How to request a refund
Email support@queuelynk.com from the account email within 7 days of the payment or the issue giving rise to the request. Include the restaurant name, account email, payment date, amount, payment provider, and transaction or payment ID. Do not send card numbers, CVV, passwords, or other sensitive payment credentials by email.
Approval and processing timeline
We will acknowledge a complete request within 2 business days and normally provide a decision within 7 business days. An approved refund is initiated to the original payment method within 7 business days after approval. Your bank or payment provider may take additional time to reflect the credit in your account.
Failed, reversed, or duplicate payments
A failed payment should not create an active subscription. If your bank shows a debit but QueueLynk does not confirm the payment, the amount is normally reversed or released by the payment provider according to its banking timeline. Duplicate successful charges will be refunded after verification. Please contact us with both transaction IDs when available.
Provider terms and policy changes
Razorpay or Cashfree may apply their own payment, dispute, and settlement procedures. This policy does not limit any rights available under applicable Indian consumer protection law. We may update this policy when our plans or payment process changes; the version published on this page applies to the relevant payment.